{"id":11,"date":"2025-12-21T00:50:35","date_gmt":"2025-12-21T00:50:35","guid":{"rendered":"https:\/\/arkana.alkimya.net\/pt\/?page_id=11"},"modified":"2026-05-27T14:05:42","modified_gmt":"2026-05-27T14:05:42","slug":"envios-devolucoes","status":"publish","type":"page","link":"https:\/\/arkana.alkimya.net\/pt\/envios-devolucoes\/","title":{"rendered":"Envios e Devolu\u00e7\u00f5es \u2014 Alkimya Arkana"},"content":{"rendered":"\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-2731f6c\" id=\"shipping-policy\" data-block-id=\"2731f6c\"><h2 class=\"stk-block-heading__text\">Shipping Policy<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-a0b42f8\" data-block-id=\"a0b42f8\"><p class=\"stk-block-text__text\">We ship our elemental tools and botanical essences across Europe (both EU and non-EU countries). At this stage, we do not ship to the USA, Canada, or New Zealand to ensure the integrity of our delivery process and compliance with international regulations.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-5080905\" data-block-id=\"5080905\"><p class=\"stk-block-text__text\"><strong>International Inquiries:<\/strong> If you are visiting us from outside of Europe and feel a strong resonance with our tools, please contact us at <a href=\"mailto:atelier@alkimya.net\">atelier@alkimya.net<\/a>.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon-list stk-block-icon-list stk-block stk-2fe9141\" data-block-id=\"2fe9141\"><style>.stk-2fe9141 .stk-block-icon-list-item__content{align-items:baseline !important;}<\/style><svg style=\"display:none\"><defs><g id=\"stk-icon-list__icon-svg-def-2fe9141\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path d=\"M384 312.7c-55.1 136.7-187.1 54-187.1 54-40.5 81.8-107.4 134.4-184.6 134.7-16.1 0-16.6-24.4 0-24.4 64.4-.3 120.5-42.7 157.2-110.1-41.1 15.9-118.6 27.9-161.6-82.2 109-44.9 159.1 11.2 178.3 45.5 9.9-24.4 17-50.9 21.6-79.7 0 0-139.7 21.9-149.5-98.1 119.1-47.9 152.6 76.7 152.6 76.7 1.6-16.7 3.3-52.6 3.3-53.4 0 0-106.3-73.7-38.1-165.2 124.6 43 61.4 162.4 61.4 162.4.5 1.6.5 23.8 0 33.4 0 0 45.2-89 136.4-57.5-4.2 134-141.9 106.4-141.9 106.4-4.4 27.4-11.2 53.4-20 77.5 0 0 83-91.8 172-20z\"\/><\/svg><\/g><\/defs><\/svg><ul class=\"stk-block-icon-list__ul stk-block-icon-list--column\">\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-e6d0f97\" data-block-id=\"e6d0f97\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-2fe9141\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\"><strong>Registered Shipping: <\/strong>All orders are sent via Registered Mail to ensure every parcel is tracked and reaches its destination securely.<\/span><\/div><\/li>\n\n\n\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-3a1bbbe\" data-block-id=\"3a1bbbe\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-2fe9141\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\"><strong>Processing Time:<\/strong> As many of our items are handcrafted or prepared upon order, please allow [inserir n\u00famero, ex: 3\u20135] business days for your order to be dispatched.<\/span><\/div><\/li>\n\n\n\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-6375bb4\" data-block-id=\"6375bb4\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-2fe9141\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\"><strong>Customs &amp; Duties: <\/strong>For orders shipped to countries outside the European Union, please note that all customs duties, taxes, and clearance fees are the sole responsibility of the buyer. Alkimya Arkana has no control over these charges and cannot predict their amount.<\/span><\/div><\/li>\n<\/ul><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-9b11f86\" id=\"our-ecological-commitment-amp-packaging\" data-block-id=\"9b11f86\"><h2 class=\"stk-block-heading__text\">Our Ecological Commitment &amp; Packaging<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-d5309b0\" data-block-id=\"d5309b0\"><p class=\"stk-block-text__text\">We strive to be as environmentally conscious as possible. However, to ensure your ritual kits arrive in perfect condition, we protect our gift boxes with a waterproof postal mailer. This ensures the inner box\u2014tied with its ceremonial ribbon\u2014remains pristine and ready for gifting. <strong>We kindly ask you to reuse or recycle these mailers according to your local facilities.<\/strong><\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-405a4be\" id=\"returns-amp-exchanges\" data-block-id=\"405a4be\"><h2 class=\"stk-block-heading__text\">Returns &amp; Exchanges<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon-list stk-block-icon-list stk-block stk-5527551\" data-block-id=\"5527551\"><style>.stk-5527551 .stk-block-icon-list-item__content{align-items:baseline !important;}.stk-5527551 {margin-bottom:0px !important;}<\/style><svg style=\"display:none\"><defs><g id=\"stk-icon-list__icon-svg-def-5527551\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path d=\"M384 312.7c-55.1 136.7-187.1 54-187.1 54-40.5 81.8-107.4 134.4-184.6 134.7-16.1 0-16.6-24.4 0-24.4 64.4-.3 120.5-42.7 157.2-110.1-41.1 15.9-118.6 27.9-161.6-82.2 109-44.9 159.1 11.2 178.3 45.5 9.9-24.4 17-50.9 21.6-79.7 0 0-139.7 21.9-149.5-98.1 119.1-47.9 152.6 76.7 152.6 76.7 1.6-16.7 3.3-52.6 3.3-53.4 0 0-106.3-73.7-38.1-165.2 124.6 43 61.4 162.4 61.4 162.4.5 1.6.5 23.8 0 33.4 0 0 45.2-89 136.4-57.5-4.2 134-141.9 106.4-141.9 106.4-4.4 27.4-11.2 53.4-20 77.5 0 0 83-91.8 172-20z\"\/><\/svg><\/g><\/defs><\/svg><ul class=\"stk-block-icon-list__ul stk-block-icon-list--column\">\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-72d4252\" data-block-id=\"72d4252\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-5527551\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\"><strong>Condition:<\/strong> Items must be returned in their original, unused condition and in their original packaging.<\/span><\/div><\/li>\n\n\n\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-7f95390\" data-block-id=\"7f95390\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-5527551\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\"><strong>Exclusions:<\/strong><\/span><\/div><\/li>\n<\/ul><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon-list stk-block-icon-list stk-block stk-bd85722\" data-block-id=\"bd85722\"><style>.stk-bd85722 {--stk-icon-list-icon-size:11px !important;padding-right:var(--stk--preset--spacing--none, 0px) !important;padding-left:var(--stk--preset--spacing--60, 2.25rem) !important;margin-bottom:0px !important;}.stk-bd85722 .stk-block-icon-list-item__content{align-items:baseline !important;}<\/style><svg style=\"display:none\"><defs><g id=\"stk-icon-list__icon-svg-def-bd85722\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 278.6c12.5-12.5 12.5-32.8 0-45.3l-160-160c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3L338.8 224 32 224c-17.7 0-32 14.3-32 32s14.3 32 32 32l306.7 0L233.4 393.4c-12.5 12.5-12.5 32.8 0 45.3s32.8 12.5 45.3 0l160-160z\"\/><\/svg><\/g><\/defs><\/svg><ul class=\"stk-block-icon-list__ul stk-block-icon-list--column\">\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-66a44b0\" data-block-id=\"66a44b0\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-bd85722\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\"><strong>Gift Cards:<\/strong> Digital or physical gift cards are non-refundable and cannot be exchanged for cash.<\/span><\/div><\/li>\n\n\n\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-abf7b41\" data-block-id=\"abf7b41\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-bd85722\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\"><strong>Personalized\/Bespoke Items:<\/strong> Any item created specifically for you or customized through the Private Atelier is non-refundable.<\/span><\/div><\/li>\n\n\n\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-ba98d4d\" data-block-id=\"ba98d4d\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-bd85722\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\"><strong>Digital Goods:<\/strong> PDF guides, digital rituals, or any downloadable content cannot be returned once the link has been accessed.<\/span><\/div><\/li>\n\n\n\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-0d25f99\" data-block-id=\"0d25f99\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-bd85722\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\"><strong>Kits with Digital Components:<\/strong> Returns are only accepted if the physical seal of the kit is unbroken.<\/span><\/div><\/li>\n<\/ul><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon-list stk-block-icon-list stk-block stk-11be7b6\" data-block-id=\"11be7b6\"><style>.stk-11be7b6 .stk-block-icon-list-item__content{align-items:baseline !important;}<\/style><svg style=\"display:none\"><defs><g id=\"stk-icon-list__icon-svg-def-11be7b6\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path d=\"M384 312.7c-55.1 136.7-187.1 54-187.1 54-40.5 81.8-107.4 134.4-184.6 134.7-16.1 0-16.6-24.4 0-24.4 64.4-.3 120.5-42.7 157.2-110.1-41.1 15.9-118.6 27.9-161.6-82.2 109-44.9 159.1 11.2 178.3 45.5 9.9-24.4 17-50.9 21.6-79.7 0 0-139.7 21.9-149.5-98.1 119.1-47.9 152.6 76.7 152.6 76.7 1.6-16.7 3.3-52.6 3.3-53.4 0 0-106.3-73.7-38.1-165.2 124.6 43 61.4 162.4 61.4 162.4.5 1.6.5 23.8 0 33.4 0 0 45.2-89 136.4-57.5-4.2 134-141.9 106.4-141.9 106.4-4.4 27.4-11.2 53.4-20 77.5 0 0 83-91.8 172-20z\"\/><\/svg><\/g><\/defs><\/svg><ul class=\"stk-block-icon-list__ul stk-block-icon-list--column\">\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-bc81989\" data-block-id=\"bc81989\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-11be7b6\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\"><strong>Return Shipping:<\/strong> The cost of return shipping is the responsibility of the customer, unless the item arrived damaged.<\/span><\/div><\/li>\n<\/ul><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-e9eb619\" id=\"damaged-items\" data-block-id=\"e9eb619\"><h2 class=\"stk-block-heading__text\">Damaged Items<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-ec9f429\" data-block-id=\"ec9f429\"><p class=\"stk-block-text__text\">In the unfortunate event that an item arrives damaged, please contact us within 48 hours of receipt at <a href=\"mailto:atelier@alkimya.net\">atelier@alkimya.net<\/a> with photographs of the damage so we can resolve the issue immediately.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-d644a68\" id=\"refunds-amp-store-credit\" data-block-id=\"d644a68\"><h2 class=\"stk-block-heading__text\">Refunds &amp; Store Credit<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-542e491\" data-block-id=\"542e491\"><p class=\"stk-block-text__text\">Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, you may choose between:<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon-list stk-block-icon-list stk-block stk-2fbb392\" data-block-id=\"2fbb392\"><style>.stk-2fbb392 .stk-block-icon-list-item__content{align-items:baseline !important;}.stk-2fbb392 {margin-bottom:0px !important;}<\/style><svg style=\"display:none\"><defs><g id=\"stk-icon-list__icon-svg-def-2fbb392\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M168.5 72L256 165l87.5-93h-175zM383.9 99.1L311.5 176h129L383.9 99.1zm50 124.9H256 78.1L256 420.3 433.9 224zM71.5 176h129L128.1 99.1 71.5 176zm434.3 40.1l-232 256c-4.5 5-11 7.9-17.8 7.9s-13.2-2.9-17.8-7.9l-232-256c-7.7-8.5-8.3-21.2-1.5-30.4l112-152c4.5-6.1 11.7-9.8 19.3-9.8H376c7.6 0 14.8 3.6 19.3 9.8l112 152c6.8 9.2 6.1 21.9-1.5 30.4z\"\/><\/svg><\/g><\/defs><\/svg><ul class=\"stk-block-icon-list__ul stk-block-icon-list--column\">\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-2f1fc04\" data-block-id=\"2f1fc04\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-2fbb392\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\"><strong>Store Credit: <\/strong>Issued as a digital voucher to be used on your next journey with us<\/span><\/div><\/li>\n\n\n\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-58cbdf4\" data-block-id=\"58cbdf4\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-2fbb392\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\"><strong>Original Payment Method:<\/strong> A refund to your original method of payment, processed within [inserir n\u00famero, ex: 10] business days.<\/span><\/div><\/li>\n<\/ul><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping Policy We ship our elemental tools and botanical essences across Europe (both EU and non-EU countries). At this stage, we do not ship to the USA, Canada, or New Zealand to ensure the integrity of our delivery process and compliance with international regulations. International Inquiries: If you are visiting us from outside of Europe [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"enabled","hero_elements":[{"id":"custom_title","enabled":true,"heading_tag":"h1","title":"Home","__id":"dn6jwd5YYDeI-vQ_uiV8_"},{"id":"custom_description","enabled":false,"description_visibility":{"desktop":true,"tablet":true,"mobile":false},"__id":"oWkW56s7WDp4XU13t75dy"},{"id":"custom_meta","enabled":false,"meta_elements":[{"id":"author","enabled":true,"label":"By","has_author_avatar":"yes","avatar_size":25},{"id":"post_date","enabled":true,"label":"On","date_format_source":"default","date_format":"M j, Y"},{"id":"updated_date","enabled":false,"label":"On","date_format_source":"default","date_format":"M j, Y"},{"id":"categories","enabled":false,"label":"In","style":"simple"},{"id":"comments","enabled":true}],"page_meta_elements":{"joined":true,"articles_count":true,"comments":true},"__id":"T42SlSkUsdUOdD7FIRcq_"},{"id":"breadcrumbs","enabled":false,"__id":"2xlKv1cBvhhVBdUImYoes"}],"styles_descriptor":{"styles":{"desktop":"[data-prefix=\"single_page\"] .entry-header .page-title {--theme-font-size:30px;} [data-prefix=\"single_page\"] .entry-header .entry-meta {--theme-font-weight:600;--theme-text-transform:uppercase;--theme-font-size:12px;--theme-line-height:1.3;}","tablet":"","mobile":""},"google_fonts":{"Source Serif 4":["n4","n6"]},"version":6}},"_links":{"self":[{"href":"https:\/\/arkana.alkimya.net\/pt\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arkana.alkimya.net\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arkana.alkimya.net\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arkana.alkimya.net\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arkana.alkimya.net\/pt\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":12,"href":"https:\/\/arkana.alkimya.net\/pt\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":1219,"href":"https:\/\/arkana.alkimya.net\/pt\/wp-json\/wp\/v2\/pages\/11\/revisions\/1219"}],"wp:attachment":[{"href":"https:\/\/arkana.alkimya.net\/pt\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}