We ship our elemental tools and botanical essences across Europe (both EU and non-EU countries). At this stage, we do not ship to the USA, Canada, or New Zealand to ensure the integrity of our delivery process and compliance with international regulations.
International Inquiries: If you are visiting us from outside of Europe and feel a strong resonance with our tools, please contact us at atelier@alkimya.net.
Registered Shipping: All orders are sent via Registered Mail to ensure every parcel is tracked and reaches its destination securely.
Processing Time: As many of our items are handcrafted or prepared upon order, please allow [inserir número, ex: 3–5] business days for your order to be dispatched.
Customs & Duties: For orders shipped to countries outside the European Union, please note that all customs duties, taxes, and clearance fees are the sole responsibility of the buyer. Alkimya Arkana has no control over these charges and cannot predict their amount.
Our Ecological Commitment & Packaging
We strive to be as environmentally conscious as possible. However, to ensure your ritual kits arrive in perfect condition, we protect our gift boxes with a waterproof postal mailer. This ensures the inner box—tied with its ceremonial ribbon—remains pristine and ready for gifting. We kindly ask you to reuse or recycle these mailers according to your local facilities.
Returns & Exchanges
Condition: Items must be returned in their original, unused condition and in their original packaging.
Exclusions:
Gift Cards: Digital or physical gift cards are non-refundable and cannot be exchanged for cash.
Personalized/Bespoke Items: Any item created specifically for you or customized through the Private Atelier is non-refundable.
Digital Goods: PDF guides, digital rituals, or any downloadable content cannot be returned once the link has been accessed.
Kits with Digital Components: Returns are only accepted if the physical seal of the kit is unbroken.
Return Shipping: The cost of return shipping is the responsibility of the customer, unless the item arrived damaged.
Damaged Items
In the unfortunate event that an item arrives damaged, please contact us within 48 hours of receipt at atelier@alkimya.net with photographs of the damage so we can resolve the issue immediately.
Refunds & Store Credit
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, you may choose between:
Store Credit: Issued as a digital voucher to be used on your next journey with us
Original Payment Method: A refund to your original method of payment, processed within [inserir número, ex: 10] business days.
